Refund policy
Return & Refund Policy
At Thyronova, we want customers to feel confident when ordering from us. This Return & Refund Policy explains how returns, refunds, replacements, and exchanges work.
This policy applies to orders placed on Thyronova.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
- Unused
- In the same condition that you received it
- In its original packaging
- Returned with the receipt or proof of purchase
Opened or used products are not eligible for return unless the item is defective, damaged, incorrect, or not as described.
How to Start a Return
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
If your return is approved, we will send you return instructions and a prepaid return shipping label.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping Cost
Returns are free for approved returns.
Thyronova covers the cost of return shipping for approved returns and will provide a prepaid return shipping label after your return request is accepted.
Customers should not send products back without contacting us first.
Return Address
For security and proper return processing, the return destination will be provided after your return request is approved.
Please contact us at contact@thyronova.com before sending any return. Returns sent without approval or without using the return instructions we provide may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or incorrect, contact us immediately at contact@thyronova.com so we can review the issue and make it right.
If approved, we will offer a replacement, exchange, or refund at no extra cost.
Exchanges
Yes, we offer exchanges.
To request an exchange, contact us at contact@thyronova.com within 30 days of receiving your order. If your exchange is approved, we will provide return instructions and help arrange the replacement.
Sale or Discounted Items
Sale and discounted items are eligible for return as long as they meet the return conditions listed in this policy.
Gift cards, if offered, are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@thyronova.com.
Original Shipping Costs
We currently offer free shipping on orders.
If paid shipping costs apply to an order in the future, approved refunds will include the original shipping cost.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification.
The item must be unused, in the same condition that you received it, in its original packaging, and include the receipt or proof of purchase.
Contact Information
For return, refund, or exchange questions, please contact us:
Contact Information
For return, refund, or exchange questions, please contact us:
Store name: Thyronova
Company name: WELLNESS ATELIER LLC
Email: contact@thyronova.com
Phone: +1 786-884-8398
Business address: 6687 Newport Lake Circle, Boca Raton, FL 33496, United States
Customer service: Monday to Saturday, 9:00 AM–5:00 PM EST